• Provide information & support the team members on significant market developments, changes & needs
• Day-to-day Account Management & Co-ordination for Strategic Customers
• Ensure to guide and assist the team members in all activities namely technical, financial, customer complaints, deal closing etc.
• Record & update business leads and qualifying opportunities in CRM
• Review & monitor Lead to order closing cycle time in CRM
• Monitor Team Member sales performance using CRM & Achievements
• Exert maximum efforts to avoid cancellations and resolve issues with clients.
• Prepare & review for costing & bid sheet for Tenders & review the prices for the corporate proposals/tenders
• Ensure receiving approved contracts for services provided against email approvals & LPO basis
• Provide technical guidance to Team members on strategically selling approach
• Identify potential & new market segments in Kuwait Market and assign to team members
• Provide technical, commercial & administrative support to team members for closure of major deals
• Review new Tenders from Periodic Tender Journals & recommend for purchasing
• Review all corporate proposals prepared by team members before submission to clients
• Conduct periodic personal visit to strategic customers to introduce the new services
• Recommend discounts, promotions, demo accounts to corporate clients
• Create & Co-ordinate and conduct meeting request with Pre-sales Engineers & Customers & site visit with Pre-sales engineer / IT Staff
• Conduct frequent follow-up on the prospects, negotiate and close the deals. Submit proposals on a timely manner.
• Maintains relationships with existing clients by providing support, information, and guidance to ensure renewed business opportunities
• Study & Report Kuwait market share of the company & monitor competitors’ growth and report to the AGM
• Review and approve periodic Sales Pipeline reports in CRM from Team members
• Identifying strategic building infrastructure for new / potential business opportunities
• Conduct preliminary Tender selection, review, and co-ordination with pre-sales engineers
• Participate in Tender / Contract pre-qualification meetings with potential customers
• Provide timely clarifications to Tender & contracts
• Follow-up on tender & contract preparation
• Process Service Cancellation requests in the system without undue delay
• Follow-up on outstanding / pending commercial invoices for Strategic Customers
• Prepare & submit business case study request to BD for new POP Node establishment
• Identify service improvements or new services by identifying industry trends, market activities and competitors.
• Communicate customer complaints received from the Customers to CRD
• Maintaining up-to-date customer database
• Submit Management Approved contracts to Customers
• Monitor & analyze Revenue achievement from each of the established POP Nodes & report to CCO
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies.
• Prepare/Renew/Cancel POP Node contracts with Real Estate Owners & Service Contractors
• Prepares reports by collecting, analyzing, and summarizing information.
• Review all the failed SO’s and try to re-negotiate with customers
• Review all the Demo & rework SO’s and make them under process for implementation.

Skills

• Bachelor’s Degree in any related field or equivalent
• Good business communication (both written and verbal)
• Excellent MS Excel / Analytical Skill
• Proficient with MS Office (Outlook, PPT, Word, Excel)
• Creativity and independence
• Predict trends and analytics
• Account management Skill
• Lead Spirit, teamwork, excitement, and enthusiasm
• To have commercial awareness and acumen
• Coaching and Training the Team
• Communication skills
• Team Leadership skills
• Excellent MS Excel / Analytical Skill
• Good Attitude
• Interpersonal Skills
• PM/ITIL/CISA/CCIE/MCSE/MCP/CCNP/CCNA/CCVP
• Must have 4 – 8 years or more of experience in related industry and the same position or field
• Bilingual preferred