الوظائف / وظائف رائد نشاط / Service Centre Supervisor

Service Centre Supervisor

lxbfYeaa - الكويت - Kuwait
توظيف: دوام كامل
  • Supervise all service-related activities and oversee the implementation by the Technicians and Helpers to ensure adherence to Andalus Electronics Quality and HSE Standards.
  • Raise Job Orders ensuring correct Customer information, issues needing to be resolved, and that the correct Team has been assigned the Job.
  • Ensure that the Technicians execute all Service Centre Job Orders on time and specification.
  • Liaison with the Service Centre and respective Clients to ensure correct timings and locations for any on-site visits.
  • Ensure Service Technicians execute all jobs with the highest Customer Service and Client satisfaction.
  • Investigate minor problems relating to matters such as service irregularities and any issues that may arise and report the same to the Direct Manager.
  • Perform other duties related to the job as assigned by the Direct Manager.

Skills

  • Empathy. Successful customer service supervisors often exhibit a strong sense of empathy.
  • Communication.
  • Adaptability.
  • Knowledge of customer service software.
  • Data analysis.
  • Process improvement.
  • Continual learning.
  • Constructive feedback.
قدم على موقع الوظيفة
تاريخ النشر: ٩ أغسطس ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ٩ أغسطس ٢٠٢٤
الناشر: Bayt