· Creates and implements a strategy to improve the collection of outstanding credit.
· Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective after approval.
· Implements collection policies and procedures to avoid excessive outstanding credit
· Ensures payments are received as per the targets set by the management and changes are reflected in customer's account.
· Manages statement preparation to credit department if customer fails to respond; and ensure records of collection and status of accounts are maintained.
· Manages customer queries regarding issues faced with their respective accounts.
· Provides expert advice to customers about necessary actions and strategies for debt repayment.
· Ensures customers are notified via mail, telephone, or personal visit to solicit payment and determine reasons for overdue payments.
· Records information about financial status of customers and status of collection.
· Ensures that the company policy on recoveries is followed and that it is in line with local regulations.
· Improves collections within a targeted ageing of dues.
· Assesses the quality of the portfolio of receivables.
· Implements payment collection goals, targets and deadlines for staff.
· Manages the Collectors regarding follow up on the post-dated cheques and the date of submission to the Bank.
· Persuades customers to pay amounts due. Calls customer, sends sms and reminder letters on payment dues, if required.
· Monitors call reports to make sure collectors are making enough phone contacts each day.
· Ensures correspondence are filed and sorted.
· Provides guidance and instruction to the collection team as required to ensure that all assigned tasks are completed within the required timelines while adhering to the company policies and procedures.
· Ensures that the Collectors make the bank deposits as directed.
· Reviews the Collector’s report and the supporting documents before submissions for approval.
· Reviews receivable report with supervisor
· Deals with the attorney’s office, maintains and follows up with pending legal cases as agreed with the Supervisor.
· Monitors and intimates the management if a customer with outstanding/ overdue payments makes additional booking for car/products of the company.
· Manages collection from insurance, banking and consumer companies.
Skills
· Requirement open for Arab nationals
· Required Bachelor's Degree in relevant field
· Required 8-12 Years' experience in the Collection