Position Title: Customer Experience Director
Employment Type: Full Time
Salary: all inclusive depending on experience and qualifications plus airfare, bonus, medical and accommodation.
Job Location: Kuwait
About the Client:
A well-known restaurant group of unique concepts across Middle East.
Job Description:
? Develop and implement a comprehensive customer experience strategy aligned with company goals, focusing on key improvement areas.
? Lead, mentor, and develop a customer experience team while fostering a customer-centric culture.
? Design and implement systems to gather and analyse customer feedback, using insights for strategic decisions.
? Collaborate with marketing, operations, and product development teams to ensure a seamless customer experience.
? Establish quality assurance standards and regularly assess and audit the customer experience across all locations.
Qualifications:
? Open to European nationals
? 40 years old and below
? At least 10 years of experience; 3-4 years of which in a Director Level in the F&B industry (restaurant sector)
? GCC experience in the same industry is an advantage
? Exceptional communications skills and strong track record of leadership and team management