What you will do
People Development
- Networks, support recruiting, hiring, developing, and retaining high-quality management and associates to fill store profile and succession planning
- Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
- Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets
Customer Experience/ Sales
- Ensures an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching, and follow-up with team
- Maintains visibility and leads by example on the selling floor to answer customer questions and supports all selling functions
- Implements all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.
Drive Sales Profitability
- Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion
- Creates and executes strategies to maximize store sales and control expenses
Operational Effectiveness
- Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc)
- Executes and complies with all company policies and store procedures
Skills
Required Skills to be successful
- Good command of business English (written and verbal)
- Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
- Strong level of numeracy & literacy
- Some heavy lifting
- Scheduled shifts may require standing for a minimum of eight hours
- Drive Business Target achievement
- Point of Sale experience
What equips you for the role
Minimum Qualification and Knowledge
Education: High school education or equivalent preferred
Minimum Experience
Minimum two years of Assistant Store Manager or Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals
Behavioral Competencies
- Strong people relationship and management skills
- Must have the ability to create an environment where the People's values are a strong and living reality that embraces the diversity of co-workers and customers
- Customer Focus
- Continuous Improvement
- Teamwork