About Us:

Modern Bavaria is a leading authorized distributor of premium brands such as Tupperware, Rupes, and Laurastar in Kuwait. We pride ourselves on delivering high-quality products and exceptional customer service to both individual consumers and businesses.

Job Overview:

We are seeking a dynamic and motivated Relationship Manager / Sales Executive to join our sales team. The ideal candidate will be responsible for building and maintaining strong relationships with both B2B and B2C customers, ensuring their needs are met and exceeded. This role involves visiting potential customers, managing interactions through our CRM system, and driving sales for our diverse range of products.

Key Responsibilities:

• Customer Engagement: Visit potential customers through meetings set up by the call center, presenting our products and services effectively.
• Relationship Management: Maintain and nurture relationships with potential customers, providing regular follow-up to ensure customer satisfaction and loyalty.
• CRM Documentation: Accurately document customer interactions (phone calls or meetings) on the CRM system and set follow-up tasks to ensure no opportunity is missed.
• Sales Focus: Concentrate on both B2B and B2C customers, understanding their unique needs and tailoring sales approaches accordingly.
• Product Sales: Promote and sell products under the company umbrella, including Tupperware, Rupes, and Laurastar. This includes conducting site visits for Laurastar maintenance and selling Laurastar warranties.
• Target Achievement: Meet or exceed sales targets, contributing to the overall growth and success of the company.

Qualifications:

• Proven experience in sales, preferably within the household products or consumer goods industry.
• Strong interpersonal and communication skills, with the ability to build and maintain customer relationships.
• Proficiency in using CRM systems to manage customer interactions and follow-ups.
• Self-motivated, with a proactive approach to identifying and pursuing new sales opportunities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and willingness to travel for customer visits.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
• Comprehensive training on our products and sales techniques.

Skills

Required Skills:

• Sales Expertise: Proven ability to achieve and exceed sales targets, with a deep understanding of sales processes and techniques.
• Customer Relationship Management: Strong skills in building and maintaining long-term relationships with both B2B and B2C customers.
• Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and persuasively.
• Interpersonal Skills: Ability to connect with customers, understand their needs, and provide appropriate solutions.
• Negotiation: Strong negotiation skills to close deals and handle objections effectively.
• CRM Proficiency: Experience using CRM software to document interactions, manage customer data, and set follow-up tasks.
• Product Knowledge: In-depth knowledge of Tupperware, Rupes, and Laurastar products, with the ability to explain features and benefits to customers.
• Time Management: Excellent organizational and time management skills to handle multiple customer interactions and follow-ups.
• Problem-Solving: Ability to address customer concerns and provide effective solutions promptly.
• Self-Motivation: Proactive and self-driven, with the ability to work independently and meet deadlines.
• Adaptability: Flexibility to adapt to changing customer needs and market conditions.
• Technical Skills: Basic understanding of technical aspects related to Laurastar maintenance and warranty sales.
• Presentation Skills: Ability to present products and services convincingly during customer visits and meetings.
• Travel Willingness: Willingness to travel for customer visits and site inspections as required.

Preferred Skills:

• Industry Experience: Previous experience in the household products or consumer goods industry.
• Multilingual: Proficiency in multiple languages, especially Arabic and English, to cater to a diverse customer base.
• Team Collaboration: Ability to work collaboratively with the call center and other team members to achieve common goals.
• Analytical Skills: Ability to analyze customer data and sales trends to identify opportunities for growth.
• Training Capability: Ability to conduct product demonstrations and training sessions for customers and partners.