Responsibilities

•Receive repair order and conduct a complete inspection of the vehicle within the timeline specified in the job card.

•Record details of defects found in the vehicle during final testing and report the same in the job card, final inspection form and Garage Management Information Controlling System and notify the concerned Service Advisor, Group Leader and Workshop Controller.

•Entire vehicle inspection results in the Garage Management Information Controlling System and determines service work that has already been done to the vehicle.

•Accompany customer during vehicle testing if required and try resolving customer concerns by demonstrating repairs made.

•Round test vehicles within and outside Al Mulla premises to ensure effective diagnosis and concern resolution.

•Practice safe working habits in performing own responsibilities.

•Assist Service Advisors in initial diagnosis and recording of customer problems, if required.

•Understand and implement new systems or processes related to tester operations in order to improve service quality.

•Assist new technicians hired in the garage in understanding garage operations with specific focus on final testing on vehicles.

•Comply with Quality Standards and Health & Safety procedures affecting self and others.

•Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner.

•Assist colleagues and foster an environment of teamwork and collaboration.

•Contribute to the department’s development by providing timely suggestions and feedback.

Skills

Job Requirements

Educational Qualifications

Education Degree

: Diploma

Major

: Any

Experience

Years of Experience

: 2 - 3  Years

Field of Experience

: Automotive

Skills

•Strong communication and organizational skills.

•Ability to handle technical queries and complicated customer complaints professionally.

•Proficiency in using service management software and tools.

•Excellent organizational skills and attention to detail.

•Ability to diagnose mechanical defects.