Brand and Location : Bloomingdales, 360 Mall Kuwait Job Purpose - To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty Essential Roles and Responsibilities Functional Roles and Responsibilities - Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times. - Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale - Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service. - Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary. - Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times. - Maintain personal grooming standards as advised by the Store Manager. - Maintain clean and organized display, fitting rooms and stock areas. - Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels. - Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc. - Recruit customers for the database, accurately entering their details on the POS system. - Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Job Requirements Education/Certification and Continued Education - High school qualification - 3 to 4 years retail sales or customer service experience