- Working with employees to identify computer problems and advising on the solution.
- Manage daily operations of the IT department.
- Protect and secure data storage and other necessary means.
- Assist with the installation of new hardware and software and help train employees on it.
- answering phone calls and assessing any technical queries that arise.
- responsible for troubleshooting any problems in the most efficient way possible.
- test new products, run regular maintenance checks and keep up-to-date with information security issues.
- Provides support for WAN and LAN network connectivity or related network issues for the user community.
- Analyzes network activity and network problems to discover and prevent systematic errors.
- Provides support for fingerprint machines and attendance systems.
- Provide support for security and admin system.
- Provide IT technical support for local and remote users.
- Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure.
- Act as the first line of support for security applications including VPN & Antivirus.
- Troubleshoot the network services (printing, email service and Internet access, file sharing).
- Ensure timely resolution of all first level problems with minimum supervision.
- Back-up and restore users’ files and devices configuration.
- Ensure accurate allocation of information technology assets.
- Apply the application of all IT policies and regulations.
Bachelor of Computer Science or equivalentBasic network troubleshooting is a mustMicrosoft Office skills (Outlook, Word, Excel…) is a must2-4 years of experience.Availability to work on sites in/outside.CCNA is preferable.