YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

JOB PURPOSE:

To provide IT consultancy to business stakeholders and end-users on IT service delivery; support for country IT application deployments; process & technical gap analysis, application support; general technical support; requirements definition and reviews; system testing; user acceptance testing; technical training’s and day-to-day operational management of global applications.

PRINCIPAL ACCOUNTABILITIES:

• Analyze specific implementation requirements.
• Carry out a gap analysis with respect to a specific software product or mapping to business process.
• Propose a solution to meet any shortfall.
• Ensure application deployments meet regional standards and quality assurance guidelines.
• Provide post production support, On call for Emergencies
• Design, develop and deliver training in the implementation and technical support of new DHL applications and versions when required.
• Prepare operating procedures and installation checklists to enable country-level IT to perform subsequent installation, upgrades and training for in-country deployments.
• Assist in user training and testing.
• Provide consultative support to country-level IT and business units.
• Conduct post-implementation reviews and audits.
• Participate in technical design reviews and third party software evaluation.
• Working relationship with the colleagues from different teams across the IT organization, on a global, regional and country level.
• Ensure all issues and requests are logged in the Service Desk.
• Ensure that Global change control policies are followed.
• Ensure all new applications and/or new releases are tested and obtained sign-off prior to implementation.
• Ensure approval is obtained from the Change Control Board (Country stakeholders) before making changes to the “live” environment.
• Able to communicate well with people on all levels, different backgrounds and cultures.
• Develop and maintain good working relationship with fellow colleagues, internal and external customers.

Skills/Qualifications:

• Experience in implementing and supporting business applications or projects.
• Business process knowledge - domain or industry related.
• Customer and end-user focused.
• Strong analytical skills.
• Creative problem solving skills and an ability to work conceptually.
• Able to achieve results through influencing others.
• Strong communications skills.
• 5 years of experience in a technical role or IT related field.
• A diploma or degree in Computer Science or related field.
• Project or Program Delivery Manager (IT or in business)

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES

• Bachelor's degree in Information Technology or a related field
• 1+ years of experience in IT customer support
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and priorities simultaneously
• The role is customer-facing and requires a strong customer service orientation. The ideal candidate will have a good working knowledge of IT customer support and experience in supporting XML, Java, J2EE, Web based application, and Database platform.

OUR OFFER:

• Strong career support in an international environment.

• Great culture and colleagues.

• Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!