Job Description
Job Title: Customer Support - French Bilingual
Job Summary:
We are seeking a highly skilled and motivated Customer Support Representative (French Speaker) to join our team. The successful candidate will be responsible for:
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance
If you are interested in this opportunity, please copy paste the below link in your browser and join our information session on below Google Meet:
meet.google.com/qpf-cqhu-pxm?hs=146
Date: 05/02/2024 & 05/03/2024
Timings: 11:00 AM to 6:00 PM Cairo time
During this session, you will have the chance to learn more about the role, our team, and our company culture.
We look forward to meeting you!
6 months of experience in Customer Service Field.Proficiency Level B2 and above French and English level.Should be flexible with 24-7 rotating shifts.Work on site - Maadi Technology Park.No Transportation. Transportation allowance provided instead.