Job description

Description

This role serves as the main point of contact, providing a warm and premium experience for all clinic visitors. They manage the front desk by handling appointments and answering patient inquiries via phone, email, and messaging. Overall, the role ensures high patient satisfaction while keeping daily clinic operations running smoothly. This role is suited for a professional who has worked in reputable clinics and is capable of delivering a seamless, polished front-desk operation.

Role & Responsibilities:   

• Reception & hospitality: Welcome patients and visitors warmly in Arabic and English, ensuring a courteous, professional, and comfortable front-of-house experience.
• Appointment management: Schedule, confirm, reschedule, and follow up on appointments using the clinic booking system; manage the daily calendar to minimise wait times and gaps.
• Communications: Answer incoming calls, WhatsApp/social messages, and emails promptly; respond to enquiries about services, pricing, and availability, and route matters to the right team member.
• Patient registration: Register new patients, verify personal and insurance details, and maintain accurate, confidential records in the clinic management system.
• Billing support: Process payments, issue invoices and receipts, handle deposits, and reconcile the daily cash/card float.
• Coordination: Coordinate with clinical staff on patient flow, notify practitioners of arrivals, and manage the waiting area.
• Front desk upkeep: Keep the reception and waiting areas clean, presentable, and well-stocked with forms and marketing materials.
• Administration: Support light administrative tasks — filing, follow-up reminders, feedback collection, and assisting with promotions or campaigns as needed.

Skills

What we offer

In addition to a competitive tax-free salary and excellent benefits, you'll work in a professional, collaborative environment with a diverse team and numerous opportunities. Our client offers a rewarding career experience and is excited to connect with individuals seeking new challenges.

Who you are

You are excellent in customer service, with strong organizational, communication, and time-management skills. You represent the company’s standards—professional, detail-oriented, and committed to an outstanding patient experience. Strong ability to manage patient flow, stay organized, be proactive, and perform under pressure.

Skills & Competencies:

• Warmly greet incoming visitors
• Handle requests and resolve complaints professionally
• Maintain a welcoming and well-presented lobby
• Proactive, team-oriented, with genuine care for patients
• Professional appearance and positive attitude with strong customer-service skills
• Familiarity with social media enquiries and basic CRM follow-up
• Proficiency with office software, email, and spreadsheets

Education & Qualifications:

• High school diploma or equivalent
• Diploma or degree in administration, hospitality, or related field is an advantage
• Minimum 1–2+ years’ experience in clinic, spa, or front-desk customer service
• Prior experience in a medical, dermatology, or aesthetics clinic