Owns L2/L3 support model, SLA governance, observability stack, incident management, and DORA metrics reporting.
Own end-to-end project delivery, including planning, execution, monitoring, and closure, ensuring projects are delivered on time, within scope, and within budget.
Manage project governance, reporting, milestones, risks, issues, dependencies, and escalation processes.
Coordinate cross-functional teams across business, technology, operations, vendors, and stakeholders to ensure successful delivery.
Establish and maintain project plans, delivery roadmaps, resource allocation, and progress tracking.
Govern project timelines, scope changes, and priorities while ensuring alignment with business objectives.
Facilitate stakeholder communication, steering committee updates, status reporting, and decision-making processes.
Manage delivery risks, issues, and dependencies, driving mitigation actions and ensuring timely resolution.
Ensure adherence to project management standards, delivery methodologies, and organizational governance frameworks.
Support operational readiness activities, including transition planning, production deployment coordination, and post-go-live tracking.
Monitor project performance metrics and drive continuous improvement across delivery processes.
Desired Candidate Profile
Bachelor’s degree in software engineering administration, Information Technology, Computer Science, Engineering, or a related field.
Project Management Professional (PMP)
PRINCE2 Practitioner
Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)
Agile Project Management (AgilePM)
ITIL Foundation (preferred for technology and service delivery environments)
Experienced Software Engineering Test Lead/Manager with over 12 years in Quality Engineering including Test Coordinator experience.
Overall 10+ years as Operations and Service Delivery lead with strong experience in enterprise application support, AMS/IMS operations, and cross-industry delivery. Drives service excellence, continuous improvement, and risk management to ensure business continuity and high-quality delivery.
Proven in governance, incident/problem management, stakeholder engagement, and leading large-scale transitions and modernization.
Client Delivery and Operations
Software Engineering / Development
Team leadership
Stakeholder Governance
Continuous improvement
Kuwait based / Transferable Visa