Job Description

Roles & Responsibilities

Conducts VTC conferences, operates VTC equipment such as VTC conferencing equipment, consoles, Digital Video Recorders (DVD), cameras, microphones, desktop and laptop computers supporting VTC events. Reports to the Site Manager as required. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position. Responsibilities Coordinates with customer to endure equipment is operational. Sets-up and operates VTC equipment. Establishes end to end secure and non-secure connectivity to support conferences. Establishes proper cable connection and routing to various Audio/Video and communication links. Adjusts sound and light levels for optimum performance of equipment and comfort of customers. Troubleshoots VTC and connectivity problems with local and distant end technical control facilities and help-desks to restore communication and resolve poor reception/transmission issues. Troubleshoots equipment; configures modems and data timing and transfer rates. Resolves connectivity problems with technical personnel. Performs weekly maintenance on all associated VTC equipment. Operates, administers, and maintains the VTC Bridge. Required to manipulate the bridge to provide technical support for all VTC circuits attached. Performs other duties and assignments as required.

Desired Candidate Profile

Security Clearance: Requires an active Secret Clearance

Education/Certifications: One year related experience may be substituted for one year of education, if degree is required. High School diploma or GED required.

Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience. Requires a minimum of 5 years experience in Video Teleconferencing or Audio Video Productions. Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage. Experience with a customer service-oriented company.