Job Description

Roles & Responsibilities

Requirements:

• Associate or bachelor s degree holder.
• 2+ years of experience in a similar customer service or call center role.
• Familiarity with CRM software and standard call center technologies.
• Ability to work a flexible schedule, including rotating shifts, nights, weekends, and holidays.
• Strong adherence to schedule and shift timings to ensure continuous queue coverage.
• Willingness to work overtime during peak seasons or high-volume periods.
• Active listening paired with empathetic, clear communication.
• Strong analytical and problem-solving abilities to resolve customer issues efficiently.
• Effective de-escalation skills with a proven ability to maintain composure under pressure.
• Capacity to handle high call volumes while maintaining quality service.
• A positive, customer-focused, and team-oriented mindset.

Desired Candidate Profile

Associate or bachelor s degree holder.

2+ years of experience in a similar customer service or call center role.

Familiarity with CRM software and standard call center technologies.

Ability to work a flexible schedule, including rotating shifts, nights, weekends, and holidays.

Strong adherence to schedule and shift timings to ensure continuous queue coverage.

Willingness to work overtime during peak seasons or high-volume periods.

Active listening paired with empathetic, clear communication.

Strong analytical and problem-solving abilities to resolve customer issues efficiently.

Effective de-escalation skills with a proven ability to maintain composure under pressure.

Capacity to handle high call volumes while maintaining quality service.

A positive, customer-focused, and team-oriented mindset.