Job Description

Roles & Responsibilities

Job Purpose:

Ensure the laboratory’s quality management system (QMS) complies with ISO/IEC 17025

requirements, maintaining accuracy, reliability, and integrity of testing and calibration results.

Key Responsibilities:

• Develop, implement, and maintain QMS in accordance with ISO/IEC 17025.

• Monitor compliance with documented procedures and policies.

• Maintain and update quality manual and related documentation.

• Plan and conduct internal audits to verify compliance.

• Identify non-conformities and implement corrective/preventive actions.

• Ensure proper control of all quality-related documents.

• Coordinate staff training on ISO/IEC 17025 requirements.

• Verify calibration and maintenance schedules for all instruments.

• Handle customer complaints and ensure timely resolution.

• Monitor quality indicators and suggest improvements.

Qualifications & Skills:

• Bachelor’s degree in Science, Engineering, or related field.

• Knowledge of ISO/IEC 17025 requirements.

• Experience in laboratory quality assurance.

• Strong analytical, documentation, and communication skills.

Performance Indicators:

• Successful internal/external audits.

• Timely closure of non-conformities.

• Compliance with calibration and maintenance schedules.

• Positive customer feedback and zero major non-conformities during accreditation audits.

Reporting Line:

Reports to: Laboratory Manager / Quality Manager