Job Description

Roles & Responsibilities

Welcome guests upon arrival with professionalism and warmth

• Assist guests with luggage handling, storage, and room delivery
• Escort guests to their rooms while introducing hotel facilities and services
• Coordinate efficiently with Front Office and Concierge teams
• Support guest requests promptly and courteously
• Ensure lobby and entrance areas remain organized and welcoming
• Assist with transportation arrangements and guest departures
• Maintain the highest standards of luxury hospitality and guest service at all times

Desired Candidate Profile

Passion for luxury hospitality and exceptional service

• Strong interpersonal and communication skills
• Attention to detail and commitment to excellence
• Ability to work as part of a diverse, dynamic team
• Previous experience in a luxury hotel environment is an asset
• A proactive, solution-oriented approach
• Strong written and verbal communication skills in English
• A creative, practical and proactive approach to problem solving
• Ability to focus on guest needs, using empathy, remaining calm and courteous at all times
• Ability to promote positive relations with all guests and shareholders
• Understanding and ability to work in a multi-cultural environment