Job Description

Roles & Responsibilities

The Opportunity

As a Service Technician at Hitachi Energy, this role involves installing, maintaining, troubleshooting, and repairing Hitachi products and systems to ensure optimal performance and customer satisfaction.

How you will make an impact

• Perform routine and preventive maintenance on a variety of Hitachi equipment and systems.
• Execute repairs and replacements of faulty components, ensuring adherence to Hitachi's quality standards and safety protocols.
• Provide technical support and guidance to customers, explaining technical concepts clearly and courteously.
• Document all service activities, including repairs, maintenance performed, and parts used, accurately and promptly.
• Collaborate with engineering and sales teams to provide feedback on product performance and customer needs.
• Adhere to all company policies, procedures, and safety regulations.
• Participate in ongoing training and professional development to stay current with Hitachi product advancements.

Your Background

• Associate s degree in electrical or technical diploma
• 2+ years of experience as a Service Technician or in a similar technical support role
• Strong mechanical and electrical aptitude, with the ability to read and interpret schematics and technical manuals
• Experience using hand and power tools, as well as diagnostic equipment
• Solid computer skills, including familiarity with diagnostic software and service management systems
• Strong communication and interpersonal skills with a customer-focused mindset
• Ability to work both independently and collaboratively as part of a team
• Willingness to handle physically demanding tasks, including lifting equipment and working in varied environments
• Flexibility to travel to customer sites as needed

Desired Candidate Profile

Associate s degree in electrical or technical diploma

• 2+ years of experience as a Service Technician or in a similar technical support role
• Strong mechanical and electrical aptitude, with the ability to read and interpret schematics and technical manuals
• Experience using hand and power tools, as well as diagnostic equipment
• Solid computer skills, including familiarity with diagnostic software and service management systems
• Strong communication and interpersonal skills with a customer-focused mindset
• Ability to work both independently and collaboratively as part of a team
• Willingness to handle physically demanding tasks, including lifting equipment and working in varied environments
• Flexibility to travel to customer sites as needed