Job Description

Roles & Responsibilities

Key Roles & Responsibilities

• Pick-up and Delivery: Responsible for the punctual and professional collection and delivery of all guest laundry and dry-cleaning items.
• Marking and Recording: Count and verify all items collected against the laundry list provided by the guest. Ensure guest names, room numbers, and item counts are accurately recorded to avoid discrepancies.
• Item Inspection: Thoroughly check garments for any existing damage, stains, or items left in pockets (e.g., jewelry, cash) and report these to a supervisor immediately before processing.
• Adherence to Brand Standards: Ensure all are strictly followed during the pick-up and delivery process.
• Guest Request Fulfillment: Confirm that specific instructions such as folding trousers, light starch, or folding shirts are perfectly adhered to.
• Administrative Support: Accurately record guest and staff laundry charges and assist with tracking staff uniforms in a timely manner.
• Operational Assistance: Carry out general valet services as needed, including the delivery of fresh linen and assisting with inventories.

Desired Candidate Profile

Qualifications & Attributes

• Experience: Typically requires at least 2 years of experience in a similar capacity within a luxury hotel environment.
• Communication Skills: Must have a good command of English (reading, writing, and oral proficiency) to handle guest queries professionally.
• Professionalism: Must be well-presented and maintain high standards of Grooming & Hygiene at all times.
• Key Traits: High attention to detail, strong interpersonal skills, and a "guest-focused" mindset are essential for this high-touch role.