Job Description

Roles & Responsibilities

Welcome guests upon arrival with professionalism and warmth

Assist guests with luggage handling, storage, and room delivery

Escort guests to their rooms while introducing hotel facilities and services

Coordinate efficiently with Front Office and Concierge teams

Support guest requests promptly and courteously

Ensure lobby and entrance areas remain organized and welcoming

Assist with transportation arrangements and guest departures

Maintain the highest standards of luxury hospitality and guest service at all times

Desired Candidate Profile

Passion for luxury hospitality and exceptional service

Strong interpersonal and communication skills

Attention to detail and commitment to excellence

Ability to work as part of a diverse, dynamic team

Previous experience in a luxury hotel environment is an asset

A proactive, solution-oriented approach

Strong written and verbal communication skills in English

A creative, practical and proactive approach to problem solving

Ability to focus on guest needs, using empathy, remaining calm and courteous at all times

Ability to promote positive relations with all guests and shareholders

Understanding and ability to work in a multi-cultural environment