Job description

Responsible to deliver exceptional support, customer service, and training for Mohamed Naser Al – Hajery & Sons Medical Equipment to ensure client success in the utilization of MNH medical devices, while complying with Mohamed Naser Al – Hajery & Sons Policies and Procedures. 

Implement the LCS Department’s set policies and procedures and comply with the Mohamed Naser Al – Hajery & Sons other policies.

Product Expertise 

• Develop and maintain in-depth knowledge of our dialysis machines and related products. 
• Stay informed about product updates, new features, and advancements in dialysis technology. 
• Installation and Configuration: 
• Provide on-site and remote assistance in the installation and configuration of dialysis machines at healthcare facilities. 
• Collaborate with the sales and technical teams to ensure a smooth and efficient implementation process. 

Training and Education 

• Conduct training sessions for healthcare professionals, including nurses, technicians, and physicians, on the proper use and maintenance of dialysis equipment. 
• Develop training materials and documentation to support educational initiatives. 

Technical Support 

• Serve as a point of contact for customers experiencing technical issues with our dialysis machines. 
• Diagnose and troubleshoot hardware and software issues, providing timely and effective solutions. 
• Collaborate with the engineering and product development teams to address complex technical issues.

Customer Relationship Management 

• Build and maintain strong relationships with healthcare professionals, ensuring customer satisfaction and loyalty. 
• Gather feedback from customers to identify opportunities for product improvement and development. 

Product Demonstrations 

• Conduct product demonstrations for potential customers, showcasing the features and benefits of our dialysis machines. 
• Collaborate with the sales team during pre-sales activities to address technical queries and concerns. 

Documentation 

• Create and update technical documentation, user manuals, and troubleshooting guides for our dialysis machines. 
• Ensure documentation is clear, concise, and aligned with industry standards. 

Quality Assurance 

• Participate in quality assurance processes, including testing new product releases and providing feedback to the development team. 
• Assist in the development and execution of test plans and validation protocols. 

Prepare and submit reports to the LCS Management on a regular basis. 

Skills

• Bachelor’s degree in nursing/biomedical engineering or equivalent.
• Experience in operating or providing support for dialysis units. 
• Minimum of 2–4 years of experience in the same or related field. 
• Accountability 
• Attention to detail 
• Time management 
• Communication skills 
• Interpersonal skills 
• Teamwork and collaboration 
• Proficiency in English and Arabic languages.