Job description

Join our dynamic team at Ski Academy as a Social Media Specialist and Receptionist, where you'll play a crucial role in shaping our online presence and providing exceptional customer service. This dual-role position is perfect for individuals who are passionate about marketing and have a knack for engaging with audiences on social media platforms. You'll have the opportunity to showcase your creativity while helping to elevate our brand in the construction and building industry. If you're looking for a role that combines marketing expertise with customer interaction, this could be the perfect fit for you.

In this role, you'll not only manage our social media accounts but also serve as the first point of contact for our clients and visitors. Your responsibilities will include creating engaging content, responding to inquiries, and ensuring that every customer interaction reflects our commitment to excellence. We recognize the importance of professional growth and offer training opportunities to enhance your skills in both social media marketing and customer service, ensuring you thrive in your career.

As a Social Media Specialist and Receptionist, you will have the chance to work in a supportive and collaborative environment that values your contributions. We encourage creativity and innovation, allowing you to bring fresh ideas to our marketing strategies. If you are flexible with your working hours and have a passion for connecting with people through social media, we invite you to apply and be part of our exciting journey at Ski Academy.

Responsibilities:

1. Develop and execute social media marketing strategies that align with Ski Academy's brand goals, focusing on platforms like Instagram and Facebook to engage our audience effectively.
2. Create visually appealing content, including graphics and photographs that highlight our services and events, ensuring all materials reflect our brand identity.
3. Manage daily interactions on social media accounts, responding to comments and messages promptly to foster a positive online community.
4. Utilize your photography skills to capture high-quality images of our events and services, enhancing our social media presence and storytelling.
5. Monitor social media trends and audience engagement metrics, adjusting content strategies to improve performance and reach.
6. Assist in the reception area, greeting clients and visitors with professionalism and friendliness, ensuring a welcoming environment at Ski Academy.
7. Handle inquiries via phone and social media, providing accurate information about our services and addressing any concerns from clients.
8. Collaborate with the marketing team to integrate social media campaigns with overall marketing initiatives, ensuring a cohesive brand message.
9. Stay updated on the latest trends in social media marketing and customer service best practices to maintain a competitive edge in the industry.

Skills

• Proficient in social media management tools such as Hootsuite or Buffer to streamline content scheduling and performance tracking.
• Strong communication skills in both Kuwaiti dialect and English to effectively engage with a diverse audience.
• Experience in content creation and photography to produce engaging visual materials for social media platforms.
• Ability to analyze social media performance metrics and adjust strategies based on data-driven insights.
• Excellent organizational skills to manage multiple tasks, including social media management and receptionist duties.
• Creative thinking to develop innovative content ideas that resonate with our audience and enhance brand visibility.
• Flexibility in working hours to accommodate the needs of our clients and social media engagement times.