Job Description

Roles & Responsibilities

Key Responsibilities:

• Maintain active communication systems within the Housekeeping Department to coordinate with guests and other departments
• Verify key cabinet inventory daily and report discrepancies to the Executive Housekeeper
• Review evening and night logbooks to identify and prioritise pending guest requests
• Prepare daily assignment sheets and coordinate staff distribution across all areas
• Record and communicate VIP room assignments and in-house room status to supervisors
• Respond promptly to guest requests and maintenance calls, ensuring timely resolution
• Compile and organise daily Housekeeping Reports
• Distribute work orders to responsible personnel and track completion
• Update the Property Management System with information from Floor Supervisors
• Process lost and found items according to established policies

Desired Candidate Profile

Fluent in English with excellent written and verbal communication skills; proficiency in one additional language spoken by the majority of staff is essential.

• Minimum two years' experience in a housekeeping or guest services role within a 5-star hotel environment.
• Proficient in Microsoft Excel, Word, and Outlook; demonstrated experience with Fidelio or equivalent Property Management System.
• Strong organisational and multitasking abilities with excellent attention to detail.
• Proven ability to prioritise tasks and manage competing demands in a fast-paced environment.
• Excellent interpersonal skills with a commitment to guest satisfaction and departmental coordination.