Job description

Responsibilities

·         Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle’s performance, or by visual inspection of vehicle.

·         Estimates cost of repair and prepares itemized work order, listing costs of parts and labor

·         Deals with customer face to face and over the phone

·         Checks that the vehicle documentation is correct

·         Verifies and updates vehicle information on computer

·         Raises job cards and invoices

·         Coordinates with customers to identify and record the fault or services required.

·         Extensively liaises with clients and respective internal department or workshop etc. related to estimated time of job completion and to arrange alternative temporary replacement courtesy vehicle for client’s usage.

·         Books the customer vehicles for services and repairs.

·         Prepares overall progress and invoicing.

·         Arranges the collection and delivery of customer vehicles.

Skills

Functional & Behavioural Skills Required

·         Strive to achieve defined sales targets while maximizing profit

·         Excellent interpersonal, communication and presentation skills

·         Awareness of the automotive products, industry and brands

·         Effective Decision Making based on analysis, wisdom, judgment and experience.

·         Excellent Follow Up skills

·         Good sales planning and customer management skills

·         Exhibit high standards of professional conduct, ethics and integrity