Job description

Responsibilities

• Design, implement, and support Cisco Voice and Collaboration systems for the KOC project

• Provide L2/L3 support for voice and video services

• Perform system upgrades, patches, and configuration changes

• Coordinate with customer teams and vendors for troubleshooting and project activities

• Ensure high availability and compliance with project standards

Skills

Experience

• Minimum 5 years of hands-on experience in Cisco Voice / Collaboration solutions

• Prior experience working on large enterprise or oil & gas projects is preferred

Technical Requirements

The candidate must have strong experience in the following areas:

• Cisco Call Manager (CUCM) – deployment, configuration, administration, and troubleshooting

• Cisco CMS 2000 – setup, integration, and support

• Cisco Voice Gateways and dial plans

• VoIP technologies, call routing, call flows, and QoS

• Video Conferencing Solutions, including: 

o Cisco CMS

o Cisco endpoints

o Integration with CUCM

• Meeting Room Solutions: 

o Design, deployment, and support of Cisco-based meeting rooms

o Audio/video integration and room control systems

• Cisco Unity Connection (voicemail)

• SIP, H.323, and related voice protocols

• System monitoring, fault analysis, and issue resolution

Certifications

• CCNP Voice / CCNP Collaboration (mandatory)

• Additional Cisco Collaboration certifications are a plus