Key Responsibilities:

• Act as the primary Level 1 Support for the new ERP system, managing user access, permissions, and basic troubleshooting.
• Coordinate with departments’ heads to manage "Essential Workflows" across HR, Finance, and Procurement.
• Assist in data migration and user acceptance testing (UAT).
• Design and maintain approval workflows using Microsoft Power Automate to replace manual paperwork.
• Manage SharePoint document libraries to ensure secure, organized access to lease and tenant data, preventing "data sprawl."
• Manage the dedicated Office 365 Tenant, ensuring correct configuration of Exchange, Teams, and OneDrive.
• Oversee the Firewall and internet connectivity, ensuring "cloud-native" stability for our transaction systems.
• Maintain the specific IT independence required for our "Agility" and "Privacy" pillars.
• Provide high-touch technical support for, ensuring zero downtime for departments.
• Manage IT assets and enforce security policies.
• Deploy and manage Microsoft Intune (Endpoint Manager) to secure company laptops and mobiles, ensuring data remains.
• Manage Backup & Disaster Recovery (BDR) protocols for SharePoint and ERP data.

Skills

Essential Skills (Must Have):

• ERP Awareness: Understanding of how ERP modules (GL, AP, AR, HR) interact. Proper understanding of business logic.
• Microsoft Power Platform: Proven ability to create flows in Power Automate.
• Office 365 Administration: Experience managing users, licenses, and security policies in the Microsoft 365 Admin Center.
• Vendor Management: Ability to speak technical language with vendors (ISPs, ERP providers) to hold them accountable.
• Microsoft Endpoint Manager (Intune): Experience enrolling devices and deploying security policies remotely.
• Proficient in network configuration and management, ensuring seamless connectivity across all systems.
• Strong knowledge of operating systems, particularly Windows and Linux, to effectively manage and troubleshoot server environments.
• Excellent problem-solving skills, allowing for quick identification and resolution of technical issues.
• Strong communication skills, essential for providing support and collaborating with team members and stakeholders.
• Ability to work independently and manage multiple priorities, ensuring that all tasks are completed efficiently and effectively.

Desirable (Nice to Have):

• Firewall Basics: Familiarity with interfaces (Policy management, Web Filtering).
• COBIT/ITIL Foundation: Understanding of IT governance and risk frameworks.
• CCNA: Solid grasp of networking fundamentals (VLANs, Switching, Protocols, IP Addressing)