The LTO Contract & Documentation Specialist is responsible for preparing, reviewing, managing, and maintaining all lease-to-own contracts and related contract documentation supporting sales and operational activities. This role ensures accuracy, regulatory compliance, and timely execution of agreements while acting as a key liaison between sales, operations, legal counsel, and customers.

Contract Preparation & Review
•    Draft, review, and process lease-to-own agreements, amendments, disclosures, and supporting documentation
•    Ensure all contracts comply with applicable laws, regulations, and company policies
•    Verify accuracy of contract terms including pricing, payment schedules, ownership transfer conditions, and customer obligations
•    Identify and resolve discrepancies or missing information prior to execution
Sales & Operations Support
•    Collaborate with sales teams to ensure contracts align with approved deal structures
•    Support operations by maintaining accurate contract records for billing, servicing, and asset management
•    Assist with contract execution, renewals, buyout options, and early termination requests
•    Serve as a point of contact for contract-related questions from internal teams
•    Total loss and re-possession cases.
Compliance & Risk Management
•    Ensure adherence to consumer protection laws, leasing regulations, and disclosure requirements
•    Track regulatory updates impacting lease-to-own transactions and recommend process updates
•    Maintain audit-ready documentation and support internal or external audits
•    Flag potential legal or operational risks in contracts and escalate as needed
Documentation & Records Management
•    Maintain organized digital and physical contract files
•    Track contract status, key dates, and milestones
•    Ensure proper execution, storage, and retrieval of signed agreements
•    Support reporting on contract volume, turnaround times, and compliance metrics

Process Improvement
•    Assist in developing and refining contract templates and standard operating procedures
•    Recommend improvements to contract workflows to enhance efficiency and accuracy
•    Support implementation of contract management systems or tools

Skills    
•    Written and oral communication skills in English and Arabic. 
•    Excellent leadership skills to be able to manage self and teams without constant supervision. 
•    Strong interpersonal skills required to develop internal and external relationships. 
•    Ability to deal with difficult situations. 
•    Organizational and planning skills to develop Customer Relation Management strategy. 
•    Excellent problem-solving skills to develop alternative solutions. 
•    Excellent project management skills to manage own projects and tasks. 
•    Ability to define, monitor and improve business processes with an emphasis on efficiency, productivity and quality assurance. 

Education    
•    Bachelor’s degree or above in Business Administration or related field.