The IT Applications Manager leads the delivery and continuous improvement of enterprise business applications supporting luxury retail and F&B operations. The role is accountable for driving digital transformation initiatives, ensuring core systems are integrated, scalable, and aligned with business strategy. Key platforms include Microsoft Dynamics 365 Finance & Operations, D365 CRM, Revel Systems (F&B POS), and a GCC-specific HRMS/Payroll platform. The role partners closely with business leaders to modernize processes, enhance customer and employee experiences, and enable data-driven decision-making.
Key Responsibilities Drive digital transformation programs across retail, F&B, finance, and HR applications. Own and govern enterprise systems including D365 F&O, D365 CRM, Revel POS, and HRMS/Payroll. Partner with business stakeholders to translate operational needs into effective digital solutions. Lead application teams and manage third-party vendors and support partners. Deliver application projects including upgrades, integrations, new store/outlet rollouts, and enhancements. Improve automation, reporting, and data visibility across the organization. Ensure application security, regulatory compliance, audit readiness, and licensing governance. Qualifications & Experience Bachelor’s degree in Computer Science, Information Systems, or related field. PMP or similar project management certification preferred.4+ years managing D365 Finance & Operations and D365 CRM. Experience with Revel Systems or F&B POS platforms. Experience managing HRMS/Payroll applications (GCC-specific systems preferred). Proven experience delivering digital transformation or enterprise application projects. Strong understanding of integrations (APIs), SQL, and Microsoft Power Platform. Key Competencies Digital transformation leadership Stakeholder and vendor management Retail and F&B systems expertise Process optimization and automation Strong communication and problem-solving skills