We are Looking for a:

• 1st & 2nd level technical support—on-site and remotely—for end-user devices (PCs, printers, POS, biometric systems
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Install, configure, and deploy computers, operating systems, and standard applications.
• Follow ITIL-aligned processes.
• Install and maintain CCTV systems
• Assist in IT setup for new factory locations (network, internet, cameras, POS, etc.).
• Log, track, and resolve incidents per agreed SLAs and maintain basic documentation

Skills

• Proficient in troubleshooting hardware and software issues, ensuring quick resolution to minimize downtime.
• Experienced in network configuration and management, facilitating seamless connectivity across the organization.
• Knowledgeable in cybersecurity protocols, protecting sensitive data from potential threats.
• Skilled in system installation and configuration, tailoring setups to meet specific user needs.
• Familiar with data backup and recovery processes, ensuring data integrity and availability.
• Effective communication skills, enabling clear and concise interactions with users and team members.
• Adept at documenting technical processes, creating guides that enhance user understanding and efficiency.