Responsibilities

•Perform installation, configuration, servicing, and preventive maintenance of Copiers/Office MFPs, Printers, Production Printers, Large/Wide Format Printers, and Cash Counting/Sorting Machines.

•Ensure all customer service calls are attended to within four (4) working hours, in line with service level commitments.

•Diagnose, manage, and resolve technical issues efficiently and in accordance with supplier technical guidelines, ensuring cost-effective solutions and maximum customer satisfaction.

•Attend technical training programs and continuously upgrade technical skills to maintain a high level of competency and product expertise.

Skills

Job Requirements

Educational Qualifications

Education Degree

: Diploma

Major

: Electrical Engineering, Basics of Computer and Networking

Experience

Years of Experience

: 2 - 5  Years

Field of Experience

: Technical experience in Office Automation - Printing Industry for major brands like Konica Minolta, Sharp, Ricoh, Canon, OKI, Roland, KIP (Office MFPs, Printers, Production Printers and Large/wide Format Printers).

Skills

• Technical experience in Office Automation - Printing Industry

• Excels at Customer Service

• Demonstrates strong interpersonal skill

• Willingness to learn new products & services

• Proficiency in Microsoft Office and Adobe software

Other Requirements

Gender

: Male

Age

: 25 - 35  Years

Preferred Language

: Arabic, English, Hindi

Duty Shift / Timings

: One Shift / 8:00 am - 4:00 pm