On behalf of our client, we are seeking an Operations Manager who is responsible for overseeing the end-to-end operations of the coffee chain, ensuring operational excellence, consistency of brand standards, profitability, and people development. The role focuses on SOP development and implementation, succession planning, training & coaching of store teams, and full P&L ownership.

Key Responsibilities

• Develop, review, implement, and continuously improve Standard Operating Procedures (SOPs) across all outlets.
• Ensure consistent execution of operational standards, food safety, quality control, and customer service.
• Conduct regular operational audits and corrective action plans.
• Drive efficiency, cost control, and productivity improvements across stores.
• Design and implement succession planning for key operational and store leadership roles.
• Identify high-potential employees and create structured development plans.
• Build a strong internal pipeline for Store Managers, Area Managers, and key support roles.
• Lead the development and execution of training programs for baristas, supervisors, and store managers.
• Ensure consistent onboarding, skills training, and leadership development across the chain.
• Coach store leadership teams to improve performance, engagement, and accountability.
• Own and manage P&L performance at store and cluster level.
• Monitor sales, COGS, labor costs, and operating expenses to achieve profitability targets.
• Analyze financial reports and implement corrective actions to improve margins and revenue growth.
• Work closely with finance on budgeting, forecasting, and cost optimization initiatives.
• Drive same-store sales growth through operational improvements and customer experience initiatives.
• Support new store openings, including staffing, training, SOP implementation, and launch readiness.
• Collaborate with marketing, supply chain, and HR to support business objectives.

Skills

• Minimum 5–8 years of experience in operations management within a coffee chain
• Strong hands-on experience in SOP creation, rollout, and compliance.
• Proven track record in succession planning, training, and coaching multi-unit teams.
• Solid experience managing P&L and driving profitability.
• Strong leadership, communication, and stakeholder management skills.
• Data-driven mindset with strong analytical and problem-solving abilities.
• Willingness to be hands-on and present across multiple store locations.