The Operations Admin will play a critical role in maintaining seamless operations, ensuring compliance, and supporting both the workforce and client needs. Success in this role will be defined by the ability to streamline processes, improve documentation, and enhance overall operational efficiency.

Responsibilities:

1. Manage Daily Operations Meetings – Prepare agendas, record minutes, track action items, and follow up for timely resolution.

2. Oversee Roster Management – Ensure all shifts are filled, attendance tracked, and rosters finalized accurately and on time.

3. Follow Up on Operational Tasks – Monitor project-level operational tasks, ensuring timely completion and escalation of delays.

4. Develop & Document Processes – Design and implement workflows for double shifts, day-off relievers, annual leave, absence, sick leave, staff exits, and client changes.

5. Coordinate HR-Related Activities – Work with HR to implement standardized employee lifecycle processes (onboarding, exits, leave management).

6. Optimize Document Management – Design a structured folder system integrating Google Drive and ERPNext to streamline document retrieval.

7. Generate & Maintain Reports – Create templates and compile daily/weekly/monthly reports for projects, operations, and workforce activities.

8. Ensure Compliance & Accuracy – Track attendance, grooming standards, sick leaves, and training schedules to maintain 100% compliance.

9. Support Workforce Mobility & Client Transitions – Implement smooth employee movement processes and client change transitions with minimal disruption.

10. Collaborate Across Teams – Act as the communication hub between operations, HR, and project teams to ensure alignment and smooth execution.

Skills

 Proficient Computer skills - Ability to use excel and formulas.

- Process Design & Optimization – Ability to map, document, and improve operational workflows.

- Strong Coordination & Follow-Up Skills – Ensuring tasks are closed on time and issues are escalated promptly.

- Document & Data Management – Skilled in organizing and structuring digital documents for easy access.

- Analytical & Reporting Skills – Ability to create actionable reports and track key operational metrics.

- Communication & Collaboration – Strong written and verbal communication, able to work across multiple teams.

- Attention to Detail – Ensuring accuracy in rosters, reports, and compliance checks.

- Problem-Solving & Proactive Thinking – Identifying inefficiencies and proposing process improvements.

- Time Management – Ability to handle multiple tasks with tight deadlines.

- Technical Savvy – Comfortable with Google Workspace, spreadsheets, and workflow tools.