Company Description

Nor Noyau® is a prominent name in Kuwait’s artisanal chocolate industry, known for delivering high-quality chocolates crafted with precision and passion. Using only the finest ingredients, our creations offer rich flavors and luxurious textures that celebrate excellence and refinement. Beyond chocolates, we offer diverse services, including corporate chocolate arrangements, premium catering solutions, and a seamless eCommerce platform. Our dedicated customer service team ensures every interaction reflects our commitment to excellence, from personalized service to sales and after-sales support.

Role Description

This is a full-time on-site role for a Call Center Representative based in Kuwait. The representative will handle customer inquiries, ensure customer satisfaction, and provide exceptional sales support. Daily responsibilities include responding to all incoming calls from customers to take their orders, answer questions and inquiries, resolve problems, provide information and handle complaints regarding the company’s products or services. The role requires effective communication and the ability to deliver excellent sales and customer service in alignment with Nor Noyau’s standards.

Skills

Qualifications

·      Bilingual: Native Arabic speaker with fluency in Arabic and English is must

·      Proficiency in Computer Literacy, including basic software applications and data entry

·      Previous experience in a call center or customer service role is a plus

·      Strong Customer Service, Customer Support, and Customer Satisfaction skills

·      Ability to work effectively in an on-site team environment