Operations Director – Support Services

الكويت

Role & Responsibilities:

  • Customer Service & Call Center Operations:
  • Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries.
  • Oversee call center metrics, including response time, resolution time, and customer satisfaction.
  • Develop and implement strategies to improve customer experience and service quality.
  • Ensure the staff is well-trained, customer-centric, and consistently adheres to healthcare industry best practices and standards.
  • Purchasing & Inventory Management:
  • Oversee the purchasing function, ensuring that all necessary supplies, equipment, and medical items are procured on time and within budget.
  • Develop and maintain efficient inventory control systems, ensuring adequate stock levels while minimizing wastage and overstock.
  • Negotiate with vendors and suppliers to secure cost-effective contracts and manage supplier relationships.
  • Monitor and track inventory turnover and conduct periodic audits to ensure accuracy and compliance with healthcare regulations.
  • Medical Records Management:
  • Ensure the effective management of patient medical records, both physical and electronic, in compliance with legal, regulatory, and privacy standards (HIPAA or relevant local laws).
  • Oversee the records team to ensure that patient data is accurately recorded, stored, and easily accessible for healthcare providers when needed.
  • Implement best practices for medical records management, including ensuring security, confidentiality, and retention policies.
  • Ensure proper training and compliance with medical record documentation standards across the organization.
  • Facility Management:
  • Manage the day-to-day operations of the facility, ensuring it is clean, safe, and well-maintained.
  • Oversee the maintenance of equipment and infrastructure, coordinating repairs, upgrades, and troubleshooting as necessary.
  • Ensure that the facility complies with health and safety regulations, including those related to fire safety, emergency preparedness, and sanitation.
  • Develop and manage facility-related budgets and ensure the cost-effectiveness of operations.
  • Coordinate with external vendors and contractors for facility services such as cleaning, landscaping, and maintenance.
  • Hospitality Management:
  • Housekeeping, cleaning, security and catering services


Skills

Skills & Competencies:

  • Strong leadership and team management skills with the ability to motivate. 
  • Excellent communication in Arabic and English. 
  • In-depth knowledge of healthcare systems, policies, and operations. 
  • Experience in budget management and cost control. 
  • Strong problem-solving and decision-making under pressure. 
  • Familiar with healthcare software systems. 
  • Adaptable with the ability to manage multiple priorities.

Education & Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or related field (Master’s preferred). 
  • 10-12 years of healthcare operations management experience, including customer service, purchasing, medical records, and facility management; 3-4 years in a similar role. 
  • Leadership experience in a multi-disciplinary healthcare setting. 
  • Strong knowledge of healthcare regulations, especially in medical records and patient confidentiality.


تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt