The B2B Key Accounts Manager plays a crucial role in driving the growth and success of our company within the home and office furniture sector. This position is designed for a dynamic individual who possesses a strong background in account management and a passion for building long-term relationships with key clients. The ideal candidate will be responsible for managing a portfolio of high-value accounts, ensuring customer satisfaction, and identifying opportunities for business expansion. This role requires a strategic thinker who can align client needs with our offerings, ultimately contributing to the overall success of the organization.
Responsibilities:
- Develop and maintain strong relationships with key accounts to ensure customer satisfaction and retention.
- Identify new business opportunities within existing accounts and pursue upselling and cross-selling initiatives.
- Collaborate with internal teams to tailor solutions that meet the specific needs of key clients.
- Monitor market trends and competitor activities to inform strategic decision-making.
- Prepare and present regular performance reports and forecasts to senior management.
- Negotiate contracts and agreements to maximize profitability while maintaining customer satisfaction.
- Conduct regular business reviews with clients to assess performance and identify areas for improvement.
- Lead and mentor a team of account executives to achieve sales targets and enhance customer service.
- Participate in industry events and networking opportunities to promote the company and build brand awareness.
- Ensure compliance with company policies and procedures in all account management activities.
Preferred Candidate:
- Proven experience in B2B account management, preferably in the furniture or retail industry.
- Strong negotiation and communication skills to effectively engage with clients.
- Ability to analyze data and market trends to inform strategic decisions.
- Exceptional organizational skills with a keen attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong leadership qualities and the ability to work collaboratively within a team.
- Self-motivated with a results-driven approach to achieving sales targets.
- Ability to adapt to changing market conditions and client needs.
- Fluency in English; knowledge of Arabic is a plus.
- Willingness to travel as needed to meet with clients and attend industry events.
Skills
- Excellent interpersonal and relationship-building skills.
- Strong analytical and problem-solving abilities.
- Proficient in account management software and tools.
- Ability to develop and implement strategic account plans.
- Knowledge of the home and office furniture market.
- Effective time management and prioritization skills.
- Strong presentation and public speaking abilities.
- Customer-focused mindset with a commitment to service excellence.