The Cafe Shop Manager plays a crucial role in ensuring the smooth operation of a cafe, focusing on delivering exceptional customer service and maintaining high standards of food and beverage quality. This position requires a blend of managerial skills, customer service expertise, and a passion for the hospitality industry. The ideal candidate will be responsible for overseeing daily operations, managing staff, and ensuring a welcoming atmosphere for all guests. With a minimum of two years of experience in a similar role, the Cafe Shop Manager will be instrumental in driving sales and enhancing the overall customer experience.

Responsibilities:

1. Oversee daily operations of the cafe, ensuring efficient service and high-quality food and beverages.
2. Manage and train staff, fostering a positive work environment and encouraging professional development.
3. Develop and implement marketing strategies to attract new customers and retain existing ones.
4. Monitor inventory levels and order supplies as needed to maintain optimal stock.
5. Ensure compliance with health and safety regulations, maintaining a clean and safe environment for both staff and customers.
6. Handle customer inquiries and complaints promptly and professionally, ensuring customer satisfaction.
7. Prepare financial reports, including sales forecasts and budget management.
8. Collaborate with suppliers to negotiate pricing and ensure quality of products.
9. Plan and execute special events and promotions to enhance customer engagement.
10. Evaluate and analyze cafe performance, making recommendations for improvements.

Preferred Candidate:

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Proven experience in a similar managerial role within the hospitality industry.
4. Ability to work in a fast-paced environment and handle multiple tasks efficiently.
5. Customer-focused mindset with a passion for delivering exceptional service.
6. Strong organizational and problem-solving skills.
7. Knowledge of food and beverage trends and customer preferences.
8. Ability to adapt to changing situations and make quick decisions.
9. Proficient in using point-of-sale systems and basic financial software.
10. Willingness to work flexible hours, including weekends and holidays.

Skills

• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Knowledge of food safety and hygiene regulations.
• Proficiency in inventory management and cost control.
• Ability to develop marketing strategies and promotional campaigns.
• Familiarity with point-of-sale systems and financial reporting.
• Strong organizational and multitasking skills.
• Problem-solving and decision-making capabilities.