The E Commerce Coordinator plays a l role in managing and enhancing the online presence of a retail business. This position is ideal for individuals passionate about digital marketing and e-commerce, looking to contribute to a dynamic team. The E Commerce Coordinator will oversee various aspects of the online sales process, ensuring a seamless shopping experience for customers while optimizing the company's online strategies.
Responsibilities:
- Manage and update product listings on the e-commerce platform to ensure accurate and appealing presentation.
- Monitor website performance and analytics to identify trends and areas for improvement.
- Coordinate with marketing teams to develop and implement online promotional campaigns.
- Assist in managing inventory levels and ensure timely fulfillment of online orders.
- Provide customer support through various channels, addressing inquiries and resolving issues promptly.
- Collaborate with IT and design teams to enhance website functionality and user experience.
- Conduct competitor analysis to stay updated on market trends and pricing strategies.
- Prepare regular reports on sales performance and website traffic for management review.
- Participate in the development of e-commerce strategies to increase sales and customer engagement.
- Stay informed about the latest e-commerce technologies and best practices.
Preferred Candidate:
- Strong analytical skills with a data-driven approach.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational abilities.
- Proficient in using e-commerce platforms and digital marketing tools.
- Ability to work collaboratively in a fast-paced environment.
- Creative problem-solving skills to address challenges effectively.
- Adaptability to changing market conditions and customer preferences.
- Basic knowledge of graphic design tools is a plus.
Skills
- Strong understanding of digital marketing techniques
- Experience with web analytics tools
- Excellent written and verbal communication skills.
- Ability to analyze data and generate actionable insights.
- Familiarity with social media marketing and content creation.
- Basic HTML knowledge for website updates.
- Strong customer service orientation.