ASSET & EXPERIENCE:

·      Treat all furnishings, artwork, tools and equipment responsibly and with care so that the hotels assets are protected and effectively maintained.

·      Use cleaning products and cleaning supplies according to instruction and safety procedure.

·      Be security conscious with keys and open room doors.

·      Be aware of the hotel emergency, fire and safety procedures.

·      Follow the safety precautions while working with heavy machinery and strong chemicals as required.

PEOPLE:

·      Attend daily briefings with the Supervisor/ Executive Housekeeper and pay careful attention to all instructions and priorities for the day and as per shift. Contribute to the meetings with suggestions and by asking questions.

·      Pick up work assignment, key, guest and cleaning supplies according to established procedure and proceed to the assigned area.

·      Follow the safety precautions while working with heavy machinery and strong chemicals as required.

·      Always take care of the personal appearance and grooming, adhere to the THH uniform standards.

·      Replenish the maid cart/trolley with guest and cleaning supplies from the pantry room, ready for pick up by the coming attendant at the following shift.

COMMUNITY:

·      Observe and anticipate a guest wishes while cleaning a room and or public areas, thus to exceed the guest’s expectation and make his / her stay as pleasant as possible.

·      Be helpful and courteous to guests while working in guest rooms at all times.

·      Report all maintenance to Engineering department accordingly.

·      Report lost and found items found at the guest rooms to the Supervisor at once and handle the items according to Lost & Found procedure.

GROWTH:

·      Actively participate in and conduct the daily meetings.

·      To meet internal and external guest expectation is essential but to delight guests is an overriding priority.

·      Adhere to follow THH standards and policies at all times.

·      Complete work assignment according to established procedure.

·      Perform special cleaning tasks, as requested by the Housekeeping Supervisor on shift.

Skills

EXPERIENCE & SKILLS

·      At least 2 years of experience as a room attendant in a hotel or similar environment.

·      Proficient in English, both spoken and written, for effective communication with guests and team members.

·      Strong attention to detail to ensure rooms are cleaned and presented to the highest standards.

·      Excellent time management skills to efficiently complete daily room quotas.

·      Knowledge of cleaning procedures and proper use of cleaning chemicals and equipment.

·      Clean bedrooms, bathrooms and suites according to established procedure and carry out special cleaning tasks as required.