The Business Analyst is responsible to improve distribution processes to ensure efficiency, cost-effectiveness, and overall effectiveness. This role involves close collaboration with key stakeholders to assess, refine and develop customer centric and streamlined processes. The Business Analyst will provide key inputs to drive continuous improvement initiatives through in-depth data analysis and the creation of insightful dashboards. In addition, this position will hold a key role in implementing digitization initiatives across distribution

Duties & Essential:

• Conduct in-depth analyses to identify the root causes of inefficiencies within the distribution. This involves collecting, analyzing, and interpreting relevant data throughout the functions
• Generate KPI reports and dashboards to provide insights into the performance of the distribution and identify areas for improvement
• Collaborate with cross-functional teams to review and optimize existing processes. This may involve streamlining workflows, building new processes, and implementing best practices to improve overall operational efficiency
• Work closely with the IT team to roll out various digitization initiatives, including enhancements in last-mile delivery and order management systems etc.
• Track and analyze Net Promoters scores to ensure a delightful customer experience
• Stay informed about industry best practices and emerging technologies to implement innovative solutions

Skills

• Bachelor’s degree in relevant field
• 2-3 years of proven experience in a role such as Business Analyst or Supply Chain Analyst
• Proficient experience in data mining, analysis, and reporting
• Familiarity with various aspects of supply chain processes.
• Competent in using MS Office and ERP systems (e.g., SAP).
• Possesses an analytical mindset coupled with strong business acumen.
• Proven problem-solving skills.
• Excellent communication skills, both verbal and written.
• Outstanding organizational ability to manage complex tasks and projects effectively.
• Lean Six Sigma Black / Green belt certification will be added advantage