About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What You Will Do

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Breakdown, clean and set-up of tables, buffets, and food stations as well as the back-of-house areas.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.
• Retrieve and stock all linen, china, silver, glassware and food and beverage items.
• Complete opening and closing side work as assigned and have all tables set according to standard.
• Provide unobtrusive and professional service. Serve an appetizer to guests while explaining the contents and preparations.
• Offer coffee, tea, bread and butter or serve any requested according to Four Seasons' standards. Change ashtrays and crumb tables.
• Carry trays properly and safely as well as break them down. Clear tables and reset them for specific number of persons.
• Provide quick and attentive assistance to any mishap in the restaurant.
• Breakdown any buffets or displays when needed and assist servers when needed. Report any accident immediately, no matter how minor, to a manager.
• Recognize and address potential intoxicated, disruptive or undesirable guests.
• Clean service area when needed.
• Light and refill outside heater with propane when needed.
• Sweep the outdoor seating space before/after a shift if needed.
• Work harmoniously and professionally with co-workers and supervisors.
• Ability to work closely with stewarding & culinary teams and Housekeeping.
• Ability to work with 3rd parties (i.e. staffing agencies, etc…).
• Plate, prepare food & beverage items and serve as indicated in the Standards Training Manual.
• Assist with Food & Beverage service throughout hotel, guest rooms, meal periods, special events etc.
• Assist colleagues within the department to complete other duties (i.e. food running, clearing, cleaning, mise-en-place, polishing equipment etc.).
• Operate tea/coffee making equipment at any time based on guest requests.
• Store supplies. Take an active role in implementing safety procedures and following up within the department.
• Respond properly in any hotel emergency or safety situation.
  
  

What You Bring

• At least 2 years’ experience in the similar role in a five-star luxury hotel.
• Ability to work well under pressure.
• Be thorough and pay attention to detail.
• Excellent verbal communication skills in English and Arabic is a plus.
• Active listening skills.
  
  

What We Offer

• Full board shared living accommodation in a high quality, well-resourced compound
• Complimentary nights at FS Hotels worldwide
• Regular social and sporting events
• Paid home leave tickets
• Transportation to and from work
• High speed WIFI in accommodation and buses
  
  

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!