Customer Service Representative/Data Analyst - Cement Ready Mix - Kuwait Cement Ready Mix Company

Customer Service Representative/Data Analyst - Cement Ready Mix

Summary:

This hybrid role combines the customer-centric focus of a customer service representative with the analytical skills of a data analyst. The ideal candidate will excel at both interacting with customers and leveraging data to drive business decisions within the cement ready mix industry.

Responsibilities:

  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Understand customer needs and recommend appropriate concrete mixes and delivery schedules.
  • Process orders accurately and efficiently, ensuring timely delivery.
  • Resolve customer issues promptly and professionally, while maintaining a positive customer experience.
  • Build and maintain strong customer relationships.
  • Collect, clean, and analyze customer data to identify trends and patterns.
  • Develop and maintain customer segmentation models to optimize marketing efforts.
  • Analyze sales data to identify opportunities for growth and revenue optimization.
  • Create reports and dashboards to monitor key performance indicators (KPIs) related to customer satisfaction and sales performance.
  • Utilize data to identify areas for process improvement and operational efficiency.

Qualifications:

  • High school diploma or equivalent required; Bachelor's degree in Business, Statistics, or a related field preferred.
  • Proven 3 years’ experience in customer service and data analytics leadership roles.
  • Strong customer service and satisfaction orientation
  • excellent communication negotiation and interpersonal skills in Arabic, English is an advantage
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data analysis tools (SQL, Python, or similar).
  • Ability to work effectively in a fast-paced environment with a focus on problem-solving and attention to detail.
  • Knowledge of the cement or ready-mix industry is a plus.
  • Position only eligible for Arab Nationals.

Key Competencies:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Customer-centric mindset
  • Data-driven decision-making
  • Proficiency in data analysis tools and software

Interested candidates send their resume at the email confidential

Job Type: Full-time

This job has been sourced from an external job board.

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Post date: Today
Publisher: LinkedIn
Post date: Today
Publisher: LinkedIn