About the Company:

Groupxen is a family-owned business in the State of Kuwait. Ranging from unique local retail brands to leading fitness facilities, Groupxen encompasses and redefines luxury. Our brands include Spark Athletic Center, Sidekick Academy, Muhra, Luna and the Gypsies, Little Luna and The Flower Room.

We strive to present its services to its clients promising a unique and innovative experience. The aim is to create an exclusive and inimitable luxurious experience setting new benchmarks with their detailed high standards.

Job Summary:

We are seeking a skilled CRM Data Analyst to join our team and optimize our customer relationship management system. The ideal candidate will have a strong understanding of CRM platforms, data analysis, and customer relationship management best practices.

Responsibilities:

• Collaborate with the sales and marketing department and analyze customer data to identify trends, generate reports, and provide insights to improve customer relationships and drive sales.
• Generate data driven insights per marketing initiative (online/offline) and provide monthly review reports based on the concluding month's activities.
• Act as a point-of-resource to other departments in the company relating to customers and the CRM software.
• Create and maintain workflows, reports, and dashboards within the CRM platform.
• Collaborate with various departments (sales, marketing, customer service) to ensure the CRM system meets their needs.
• Stay up-to-date on the latest CRM trends and technologies.
• Grant user access to the CRM system.
• Make sure the CRM’s data is accurate and reliable.
• Conduct user workshops.
• Begin CRM initiative by implementing organization standards, policies, and procedures.
• Stay on top of relevant statistics, including customer retention rate and customer satisfaction.

Skills and Qualifications

• Minimum qualification includes a Bachelor’s degree in marketing or a related field.
• Must have 3-5 years of experience with CRM software.
• Experience with SAP Business ByDesign would be a plus.
• Excellent communication skills
• Ability to work with others well
• Exceptional problem-solving skills
• Must be detail-oriented
• Great organization skills
• Previous experience in sales or marketing