Job description:
Job Summary
To provide an outstanding customer experience at time of delivery of vehicles back to customer. To ensure each customer is satisfied from their visit to us and provide necessary feedback using prescribed formats for development of the satisfaction levels.
Responsibilities
- Actively ask the customers if they are satisfied with the service received during this visit. Use the prescribed format for quick evaluation of the satisfaction level of the customer.
- Establish healthy and profitable relationship with the customer. Listen actively to the feedback at all interaction with the customer
- Immediately on receipt of the information, inform the customer that the vehicle is ready. As much as possible the job details & costs should be informed on the phone.
- Inform the customers which of the complaints have not been attended (if any) and why. Explain the findings, characteristics and any report using the job card made available before customer arrival.
Education
Bachelor of Business Administration or any related field