We are looking for a dynamic and detail-oriented Functional Consultant to join our team. As a Functional Consultant, you will be ensuring our clients have a seamless and productive experience with our systems.

Key Responsibilities:

• Provide excellent customer support and service to clients using our assessment platform.
• Assist in configuring and customizing the assessment platform to meet the specific needs of clients.
• Conduct training sessions for new clients to help them understand and effectively use the platform.
• Troubleshoot and resolve technical issues reported by clients, escalating complex issues to the development team when necessary.
• Gather and analyze client feedback to suggest improvements and enhancements to the platform.
• Create and maintain detailed documentation for system processes, client onboarding, and troubleshooting steps.
• Monitor the performance of the assessment platform and ensure it meets the established service level agreements (SLAs).

Qualifications:

• Bachelor's degree in a related field.
• Excellent verbal and written communication skills to interact with clients and team members effectively.
• Strong analytical and problem-solving abilities to address and resolve client issues promptly.
• A passion for delivering exceptional customer service and a client-first mindset.
• Willingness to learn and adapt to new technologies and systems.