Our Shop Manager is responsible for leading the team towards achievement of common sales target while delivering exceptional guest experience; and ensuring support in the implementation of CRM, customer experience and other key customer and people initiatives in-store.

Key Responsibilities:

• Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner.
• Drive eNPS through people experience initiatives and culture.
• Oversee store's day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule.
• Offer support to store staff during in-store events.
• Act as the key point of contact with back-office team.
• Ensure click and collect are conducted within SLAs.
• Ensure customer data is properly captured by the team.
• Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc.
• Increase the revenue target of the store.
• Drive sell-throughs within the store.
• Support in-store CX initiatives.
• Provide input to what is working well, what is not working well within the store.

Your Profile:

• 4+ year of store management experience in luxury retail.
• Customer centric with a positive attitude.
• Accurate and detail-oriented.
• Follows and understands procedures.
• Flexible and able to work under pressure.
• Presentable.
• Outgoing and passionate about fashion.
• Excellent team management skills.
• Excellent communication skills and proficient in English and Arabic.