Responsibilities

OBJECTIVE:

•Implement and enforce policies and procedures related to accommodation management for the entire Al Mulla Group.

•Ensure compliance with local Health, Safety & Environment (HSE) regulations.

•Act as the primary liaison with local authorities during inspections and audits.

•Identify opportunities for operational improvements and enhancements in accommodation services, proposing and implementing initiatives to enhance resident satisfaction and operational efficiency.

•Identify, inspect, and approve new housing locations when required. Coordinate with Business Units of new housing requirements.

•Manage all service agreements – Maintenance, Security etc.

•Establish an overall group housing occupancy to insure optimal utilization of housing space.

RESPONSIBILTIES:

•Lead and supervise a team of housing controllers responsible for cluster of buildings, each in different locations ensuring efficient management and monitoring of AMG standards related to cleanliness, timely maintenance, etc. of all staff accommodation buildings.

•Schedule and coordinate repairs, maintenance of firefighting systems and equipment, and building inspections towards resident satisfaction.

•Monitor occupancy rates (number of beds available) and optimize resource allocation to maximize accommodation efficiency – in line with PAM and Kuwait Municipality requirements.

•Ensure strict compliance with local health, safety, and environment (HSE) regulations, including Kuwait Fire Fighting.

•Facilitate inspections by regulatory bodies and promptly address compliance issues with corrective actions.

•Maintain meticulous records and documentation of inspections, maintenance activities, and compliance measures across all AMG staff accommodations.

•Prepare comprehensive reports for senior management on status of the facility(s), compliance, and ongoing improvement initiatives.

•Facilitate training sessions for housing controllers and staff to enhance skills in accommodation management, customer service, and regulatory compliance.

•Collaborate closely with Housing Controllers, Group HR, business units, landlords, and external contractors to achieve unified operational goals.

•Carry out monthly visits to various staff accommodation to ensure overall compliance.

•Provide strategic insights and recommendations to senior management for long-term planning and growth of accommodation facilities.

•Gather feedback from team members and contractors to refine operational practices, promoting continuous improvement and efficiency in accommodation management.

•Maintain transparent communication channels with residents, promptly addressing inquiries, concerns, and feedback to enhance satisfaction and community relations.

•Ensure clear communication during emergencies to safeguard residents and stakeholders.

•Closely work with EHS officer to ensure all audit finding are promptly addressed.

Skills

Educational Qualifications

Education Degree

: Bachelor

Major

: • Hospitality Management, Business Administration, Facilities Management, or relevant field • Certification in housing management, first aid or related field is advantageous

Experience

Years of Experience

: 8 - 10  Years

Field of Experience

: Proven experience as an Accommodation Manager or similar role in staff housing management

Skills

•Fluent in Arabic and English

•Excellent organizational and leadership skills

•Strong interpersonal and communication abilities, especially in a multicultural environment