The primary objective of the sales coordinator would be to receive orders via various media sources and fulfill order transaction in Oracle/Dynamics 365 and manage customer order scope such as quote, contract, PO, credit, consumption, service and satisfaction.
In addition he/she would also support the Sales Account Manager and the Sales team with market information and prepare insight studies and building /maintaining a customer data base
• Learn details about Gulf Cryo medical and industrial gases product and service offerings
• Address any questions or issues customers may have
• Keep an updated customer database
• Helping the sales team by contacting customers for sales, deliveries and arranging appointments
• Handling urgent calls, emails, and messages when sales teams are unavailable, answering customer queries, informing them of delays, and arranging delivery dates
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and Gas deliveries in line with the sales manager
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time
• Collaborating with other departments to ensure sales queries, and deliveries are handled efficiently
• Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department
- Receive orders and fulfill order transaction in Oracle/ Dynamics 365. Manage customer order scope such as quote, contract, PO, credit, consumption, service and satisfaction. Support Sales Account Manager to meet and deal with the same
- Support the Sales Department with market information and prepare insight studies
- Build a data bank including customer name, contact details, etc.
- Input all orders received in ERP system
- Creation of all customer profiles in ERP system
- Monitor and input pricing of products to customers
- Thoroughly monitor purchase orders, sales agreements, and contracts
- Communicate with clients to ensure satisfaction with delivered products, methods, and delivery time
- Follow-up on customer service issues to ensure proper order completion
- Monitor company assets (cylinder holdings)
- Provide customer or sales information as required
- Fulfil all CRM requirements
- Comply with company policies and procedures at all times
Skills
- Bachelors Degree
- Minimum of 3-5 years of experience in a sales coordinator role
- Good Interpersonal and communication skills
- Negotiations skills and time management are and added advantage
- Ability to meet deadlines with attention to detail
- Good Command of English and Arabic preferred
- Miscrosoft Excel skills and other MS Office skills are a must