- If there's a price variance or any additional parts required for daily work, written or email approval from the surveyor or insurance company must be obtained.
- Recovery letters for LPOs need to be collected from both insurance companies.
- It's essential to regularly monitor work orders to ensure timely billing to insurance and customer accounts for prompt payment.
- Any delays in LPOs or additional estimates should be brought to the attention of the manager or reception manager.
- Keep track of invoice statuses with the finance team and focus on the reconciliation process through the claims department to expedite invoice settlements.
- Verify all insurance claims and invoices, ensuring all necessary documents are attached and prepare them for submission.
- Submit invoices to insurance companies and obtain acknowledgment of receipt.
- Collaborate with service advisors and reception staff to resolve insurance issues.
- Recommend all insurance companies to bring their multi-brand vehicles to our workshop for repairs to increase revenue targets.
- Provide customers with clear explanations regarding vehicle repairs and insurance claims to address their concerns effectively.
Skills
Education and Experience:
- Highschool Diploma or Bachelor's Degree holder
- 5 years relevant experience.
- Arabic proficiency preferred.
- Knowledgeable in basics of service workshop and garage equipments