Job description

JOB SUMMARY

The Supervisor - Home Appliances leads day-to-day workshop operations for the diagnosis, maintenance, and repair of major and minor household appliances. This role oversees a team of technicians, manages workflow distribution, ensures adherence to service level agreements (SLAs), and enforces quality and safety standards to deliver exceptional turnaround times and service quality.

JOB RESPONSIBILITIES

Key area

Workshop Operations & Service Execution

• Plan, assign, and oversee daily repair schedules and tasks for home appliance technicians.

• Monitor repair queues, turnaround times (TAT), and first-time-fix rates to ensure target SLAs are met.

• Conduct technical inspections on complex home appliance repairs (e.g., refrigeration, laundry, cooking appliances) to guarantee service quality.

Quality Control & Standard Compliance

• Enforce original equipment manufacturer (OEM) technical standards, diagnostic procedures, and safety guidelines.

• Inspect completed units for quality assurance before customer dispatch or delivery.

• Identify recurring technical issues or product defects and log formal technical reports for operational review.

Parts Coordination & Resource Allocation

• Partner with the Spare Parts department to ensure timely availability of necessary components and accessories.

• Supervise workshop tools, diagnostic instruments, and equipment to ensure proper calibration and operational readiness.

• Minimize scrap rates and manage materials utilization during the repair process.

Safety & Environmental Standards

• Enforce strict adherence to electrical safety, chemical handling, and waste disposal regulations.

• Conduct regular safety toolbox talks and inspect personal protective equipment (PPE) compliance.

• Maintain clean, organized, and hazard-free workshop environments following 5S workplace practices.

Team Leadership & Technical Coaching

• Provide continuous technical mentoring, coaching, and on-the-job training to junior and mid-level technicians.

• Monitor individual technician productivity, track attendance, and input data into annual performance evaluations.

• Collaborate with People & Culture to identify skills gaps and implement technical training plans.

Educational and Experience

• Education: Diploma or Technical Certification in Electrical, Electronic, or Mechanical Engineering.

• Experience: 4–6 years of hands-on technical experience in home appliances repair, with at least 1–2 years in a senior or supervisory capacity.

• Certifications: Technical Brand Certifications (OEM), Electrical Safety Standards, or Vocational Technical Diplomas preferred

Skills

Domain Knowledge: Expert diagnostic ability across white goods, brown goods, and small domestic appliances., Operational Oversight: Strong capacity to schedule, monitor, and balance high-volume repair workloads., Supervisory Skills: Ability to motivate, guide, and develop technical workshop staff., Communication: Effective verbal and written communication for inter-departmental coordination., Systems Proficiency: Experience with CMMS, ERP, or Service Center Ticketing Software.