About the Job:
An opportunity has arisen for a Supervisor to join the Sports & Leisure Team at Jumeirah Messilah Beach. The main duties and responsibilities of this role are:
- Supervising the daily operation of sports, fitness, and leisure facilities
- Leading, supporting, and motivating sports and leisure team members
- Allocating daily duties and monitoring staff performance
- Ensuring guests receive a high standard of customer service
- Handling guest enquiries, complaints, and operational issues professionally
- Supervising sports activities, fitness programs, recreational activities, and events
- Ensuring facilities and equipment are clean, safe, organized, and ready for use
- Carrying out regular facility, equipment, and safety checks
- Ensuring staff follow health and safety procedures and emergency procedures
- Responding appropriately to accidents, incidents, and emergencies
- Monitoring bookings and ensuring courts, activity areas, and facilities are used efficiently
- Coordinating with instructors, coaches, lifeguards, maintenance, housekeeping, security, and other departments
- Monitoring stock levels for sports equipment, uniforms, towels, and other operational supplies
- Reporting damaged or faulty equipment and following up on maintenance requirements
- Supporting staff training, inductions, and development
- Preparing staff rosters and helping ensure adequate staffing levels for each shift
- Maintaining accurate operational records, incident reports, checklists, and other documentation
- Supporting the organization and delivery of tournaments, competitions, classes, and special events
- Promoting sports and leisure programs, memberships, activities, and services to guests
- Ensuring company policies, operating procedures, and service standards are consistently followed
- Reporting operational issues, guest feedback, and team concerns to the Sports and Leisure Manager
- Taking responsibility for the smooth operation of the department during the manager's absence
Desired Candidate Profile
- Should have 2-year minimum experience in Sports & Leisure in a five-star hotel. Work in a multicultural environment.
- Previous supervisory or team leadership experience
- Strong customer service and guest relations skills
- Ability to prepare staff rosters and organize daily workloads
- Good organizational and time-management skills